Refund & Return Policy

VIRATRA ART DECOR WORLD

At VIRATRA ART DECOR WORLD, each product is thoughtfully handcrafted and made-to-order by skilled artisans at our manufacturing unit in India. As our furniture is custom-made exclusively for each customer, we follow a strict yet fair refund and return policy.

Custom-Made & Made-to-Order Products

  • All products sold on https://viratraartdecorworld.com/ are custom-made and made-to-order.

  • We do not offer refunds, returns, or cancellations once an order is confirmed, as production begins immediately after order placement.

  • Slight variations in color, texture, grain, or finish are natural characteristics of handmade furniture and are not considered defects.

Damaged or Missing Products

We offer refund or replacement only in the following cases:

  • Product received is damaged during transit

  • Missing items or parts in the delivered order

Conditions:

  • The issue must be reported within 48 hours of delivery.

  • Clear photos/videos of the damaged product and packaging must be shared with our support team.

  • After verification, we will offer one of the following, at our discretion:

    • Replacement of the damaged/missing product or part

    • Refund (partial or full, depending on the case)

Non-Eligible Cases

Refunds or returns will not be accepted for:

  • Change of mind after order confirmation

  • Minor variations due to handmade craftsmanship

  • Damage caused due to improper handling after delivery

  • Delays caused by customs clearance, international logistics, or force majeure events

International Shipping & Export Policy

  • All products are manufactured and exported from India.

  • Import duties, taxes, customs fees, or local charges (if applicable) are the responsibility of the buyer.

  • We are not liable for delays caused by customs authorities or international courier partners.

Refund Processing

  • Approved refunds will be processed to the original payment method.

  • Refund timelines may vary depending on banks and international payment gateways.

Contact & Manufacturing Address

For refund or damage-related concerns, please contact us with your order details.

Manufacturing Unit Address:
Plot No. 18, Khasra No. 6/12
Akshat Vihar, Sector A
Kharda Bhandu
Jodhpur, Jodhpur Rural
Rajasthan – 342001
India